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Refund and Returns Policy

At Crestmont Global, customer satisfaction is our priority. If you’re not completely satisfied with your purchase, we’re here to help. Please review our refund and return policy below.

Overview

We accept returns on eligible items within 30 days of the delivery date.

To qualify for a return, your item must:

  • Be unused and in its original condition.
  • Include the original packaging, tags, and accessories.
  • Be accompanied by proof of purchase or your order confirmation.

The following items are not eligible for return or refund:

  • Customized or personalized jewelry.
  • Engraved products.
  • Gift cards.
  • Clearance or final sale items.
  • Items showing signs of wear, damage, or alteration after delivery.

Refunds

After we receive your returned item, our quality team will inspect it within 2–5 business days.

If your return is approved:

  • Your refund will be issued to the original payment method.
  • Processing typically takes 5–10 business days, depending on your payment provider.
  • You will receive an email confirmation once the refund has been processed.

If your return does not meet our policy requirements, we will notify you with the reason.

Exchanges

We gladly replace items that arrive:

  • Damaged during shipping.
  • Defective due to manufacturing issues.
  • Incorrectly shipped.

Please contact us within 7 days of delivery with your order number and clear photos of the item. Our support team will arrange a replacement as quickly as possible.

Return Shipping

Customers are responsible for return shipping costs unless:

  • The wrong item was shipped.
  • The item arrived damaged.
  • The product has a verified manufacturing defect.

For your protection, we recommend using a trackable and insured shipping service, as Crestmont Global cannot guarantee receipt of items lost during return transit.

Non-Returnable Items

The following products cannot be returned:

  • Personalized or engraved jewelry
  • Custom-made orders
  • Gift cards
  • Final sale or clearance products
  • Items returned without original packaging
  • Products damaged due to misuse or improper care

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery.

Include:

  • Your order number
  • Photos of the product
  • Photos of the packaging
  • A brief description of the issue

Our team will review your request and provide a suitable resolution.

Order Cancellation

Orders may be canceled before they are processed or shipped.

Once an order has been dispatched, it cannot be canceled and must follow the standard return procedure after delivery.

Need Help?

If you have any questions regarding returns, exchanges, or refunds, our customer support team is here to assist you.

Crestmont Global

Email: parthisamaliya23@gmail.com

Phone: +1 518 900-4752

Business Hours: Monday – Friday | 9:00 AM – 6:00 PM (EST)

Address:
418 Broadway Ste R Albany, NY 12207, United States

We aim to respond to all inquiries within 24 business hours and will do our best to resolve your request as quickly as possible.